"Best Buy has the absolute worst customer I have ever encountered. The mere fact that you cannot call the store where you purchased your item, is outrageous. We purchased what was recommended, and it doesn't work. Can we call and speak with ANYONE state side, nope. Worst, buyer beware!!!"
Columbus Appliances and Parts
3.5
3
3755 S High St, Columbus
CLOSE · 09:00 - 18:00 · +1 614-367-1820
"BUYER BEWARE!!!!! Spent $350 on a fridge and within 6 months the fridge stopped working twice. First time they came out and fixed 2nd time they said sorry out of your 90 day warranty. I left a message for Rhonda the manager who refused to return my call, had one of the associates call me. When I called back the next day I explained we are having the same issue as we did the first time they out and fixed they said sorry. It's $59.99 to come out plus parts and labor. I told her the first time I called for the service call I asked specifically I'm concerned we may have this issue again after our 90 day warranty. I was told sometimes if it's a reoccurring issue we'll make an exception and fix it again. Ronda said I would have never been told that..... implying I made this up. She was rude and very unprofessional. So we basically just washed $350 down the drain. This place has horrible customer service and sells appliances that stop working only a few months after owning!!!"
S&K Appliances
5
2
1509 Blatt Blvd, Gahanna
+1 614-721-3360
"Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will definitely use them again in future."
Columbus Bargain House Appliance and Parts
3
13
2686 Westerville Rd, Columbus
CLOSE · 10:00 - 18:00 · +1 614-263-0908
"Update: The sister location in Reynoldsburg heard what happened and came to our rescue! Thank you guys for coming to check the old refrigerator. After finding out it was bad they setup an appointment to drop off a new refrigerator. Works perfectly. Thank you so much. My family and I are so grateful! \n\nOld review: I did Acima buy now pay later option. We brought our appliances home, first refrigerator was bad so we drove it back to them a few days later. Second refrigerator was bad so we called and expected for them to think "well this is the second refrigerator maybe I should go myself to fix". No, the owner, the older man got on the phone and spoke to us like we were crap. My husband stayed calm. The old man yelled and yelled "maybe it's your house!! We are not going, you bring it back!!" And he hung up on us. \nWhat kind of customer service is that!? \nIt's been two weeks. We haven't called back. We called Acima but now no one at the appliance store is answering Acima's calls. They don't want to fix it or they don't want us to return the item. So my family and I are living out of one cooler waiting for them to answer Acima so they can make right what they wronged. The younger guy is respectful but the older man is just rude and disrespectful. He speaks to his customers HORRIBLY. We would like to just get the refrigerator fixed or a third one or just cancel the entire order. We literally bought $3,000 worth of appliances and this is how they treat us. That's horrible business and so heartless of them to not care that they do things like this to families. It's just very disappointing. \nMaybe by the grace of God he'll feel bad because we just literally want a working refrigerator. That's it. We live 1 mile from their store."
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