As customer expectations continue to rise and the traditional reactive models of customer service are increasingly proving to be inadequate, the quest for excellence in customer support today has led ...

AI-powered insights. AI-driven predictive analytics allows marketers to forecast future customer behaviors and trends with greater accuracy. Real-time adaptability. By using real-time data and AI, ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Historically, many companies used customer service surveys to ...

Creating a personalized customer experience is the key to forging lasting relationships with clients and driving success. As markets and customer expectations continue to evolve, business developers ...

Big data technology is transforming nearly every industry by providing actionable business information. Because of its effectiveness, even business leaders who are generally slow to adopt new ...

Schnucks Markets Inc. is using the Domo AI and Data Products platform to revolutionize its approach to grocery retail data ...

Data analytics have long been seen as a valuable way for businesses to refine their marketing and improve their communication. However, as we learn more about the ways that data can be applied to a ...

Web analytics is a complete report card of your website to identify gaps & enhance it in all aspects. Leverage these best ...

North American utilities are rapidly integrating AI, data analytics, and edge intelligence to address aging infrastructure, ...

Sydney Airport is one of the world’s longest-running commercial airports and the busiest in Australia. Before COVID, Sydney Airport welcomed more than 44 million passengers annually, supported 336,000 ...

How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...