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The Video Stars tea, suggest you open a ticket immediately with the customer support team at Roblox. Our team will have visibility into this ticket and can help escalate.

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Contact Roblox Education for questions regarding how our resources can be used to teach coding and more in the classroom.

As a reminder, please contact us before disputing a charge. Once disputed, Roblox will be unable to provide a direct or immediate refund due to the dispute process.